Children’s of Alabama has been recognized by NRC Health with the 2025 Excellence in Patient Experience Award, honoring the hospital as one of the nation’s top performers in delivering outstanding care and service to patients and families.

According to a news release, the award places Children’s among the highest-rated hospitals in the Pediatric category for the period of April 2024 through March 2025. It marks the second consecutive year the hospital has received the distinction the release said.

“We are thrilled that we have received this award for the second consecutive year, a testament to our devotion to delivering exceptional experiences for every patient and family at each encounter,” Beth Rocker, associate vice president of customer service at Children’s of Alabama, said in the release. “Our team consistently earns the trust of our patients and their families through compassionate, family-centered care in a safe and supportive environment. This award is a direct reflection of that trust and the strong relationships we build with those we serve. It is both a privilege and an honor to care for our patients and their families, and we are grateful for the trust they place in us throughout their healthcare journeys.”

Founded nearly four decades ago, NRC Health partners with healthcare organizations nationwide to improve the moments that matter most to patients, residents, physicians, nurses and staff. The company’s annual Excellence in Patient Experience Awards recognize hospitals and health systems that demonstrate a measurable commitment to listening to patients and acting on their feedback.

“This year’s Excellence in Patient Experience Award winners have demonstrated an unwavering commitment to listening to patients and their families and improving care in ways that reflect NRC Health’s mission of Human Understanding,” said Helen Hrdy, chief operating officer at NRC Health. “This achievement highlights the dedication of their entire teams, and we’re proud to celebrate their successes.”

Children’s of Alabama, one of the largest pediatric medical centers in the United States, continues to serve children from across the Southeast through a comprehensive range of inpatient and outpatient services. For more information, visit www.childrensal.org.